Once you’ve submitted a support ticket, you can easily track its progress in the SecureLynx Support Portal.

Step 1: Log In

1. Go to https://support.securelynx.it

2. Enter your email address and password.

Step 2: View Your Tickets

• After logging in, click My Tickets or Ticket History.

• You’ll see a list of all tickets you have submitted.

Step 3: Understand Ticket Status

• Open: Ticket received, waiting to be assigned.
  

• On Hold: Work is temporarily paused. Might be waiting for user feedback.
  

• Escalated: A senior technician is working on your request.

• Closed: The issue has been resolved.

Step 4: Review Updates

• Click on a ticket to see updates, technician notes, or responses.

• You can add your own comments to provide additional details.

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